The sales person gave us an awesome quote for 10 new windows and 2 exterior doors right away. There was never any constant negotiations needed because they gave us the best price right away which felt Like a breath of fresh air. I did need to follow up a lot initially to get the ball rolling but once the owner of the company caught wind of it he made sure I was taken care of. He even came in before my windows were ready to frame a kitchen window for me so I could start my kitchen renovation until the windows came in. The installation crew did a good job: they got the job done in a timely manner and cleaned up after themselves. There was a bit of damage to my tiles in my bathroom around the window and the owner came in himself to fix it for me the next day. They are an honest company and can definitely be trusted which is a big deal when your dropping thousands of dollars! I highly recommend this company.